Job summary

Metro Detroit, United States, North America
Career Level:
Management (Manager/Director)
Bachelor's Degree
Job type:
Full time
Apply before:
16 Feb, 2018

Infrastructure Operations Supervisor

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Our client is a Michigan based financial institution with over 200 locations around the Midwest providing Personal Banking, Business Banking and Wealth Management services. The corporation is modernizing many of their systems and performing a number of consolidation efforts in an effort to better serve customers with online products and finance incentives. The company has an opening for an Infrastructure Operations Supervisor who will be responsible for assisting in the development of the processes, procedures, and support of the enterprise infrastructure including file servers, messaging systems, application servers and network devices.

The following are high level requirements for the role:    

  • 5 Years of Experience in Infrastructure & Operations Day-to-Day Operations & Supervisory
  • Well Rounded in Network and System Engineering & Administration (Server, Storage, Router, Switch, Firewall etc.)
  • Capable of running a project life-cycle – Requirements/Current State Evaluation, System Design, Implementation and Integration.


  • Assists the Engineering Services Director in technical research for change, maintenance and enhancement to existing technologies as well as implementation of new technologies
  • Administers capacity and performance utilization reporting.
  • Supervises, coordinates, coaches, mentors, and counsels staff activities to ensure achievement of assigned goals and objectives. Responsible for staff retention, performance, and developmental coaching.
  • Lead in the design implementation of enterprise infrastructure systems operations and monitoring.
  • Support the implementation of standards based on industry best practices and stated business needs.
  • Identify and leverage operational opportunities at the infrastructure level in order to optimize systems.
  • Assist in the creation and maintenance of standards related to system operations.
  • Assure adherence to established standards, processes, and procedures for infrastructure operations.


  • 3 - 5 Years Experience in Function & 5 - 7 Years Experience in Industry
  • Strong experience in systems infrastructure management, including troubleshooting, backup, and disaster recovery technologies.
  • Strong knowledge of system monitoring tools and proven analytical and problem-solving abilities related to enterprise systems.
  • Possess strong supervisory/ leadership capabilities with the ability to forge relationships within teams and across the enterprise.
  • Excellent prioritization, attention to detail, organizational, project management & problem solving skills, and a commitment to quality and solution oriented service are required.
  • Strong verbal, written, and interpersonal skills, with the ability to work independently or as a team, and communicate with all levels of the organization professionally and tactfully.
  • Bachelor's degree required

Job keywords/tags:  Infrastructure , Operations , Supervisor , Manager , Server , Network , Firewall , Financial , Bank , Bachelors